For the thousandth time, the call-forwarding/simultaneous ring feature of Vonage mysteriously stopped working, and also for the thousandth time, customer support informed me that the solution to my problem is to disable it, re-enable it, and then leave my Vonage box unplugged for two minutes. This is nearly as awesome as when call-forwarding stopped working at the same time that email and text message notifications of voicemail stopped working; I only lost about a month of calls on that one. My conclusion is that Vonage’s software sucks, and it’s not going to get better. The irony is that they have some really awesome features, like automatic voice-to-text transcription – although I guess it’s not ironic, it’s just normal featuritis at the expense of software quality.
So I’m switching away from Vonage and looking for a new VoIP provider. My current setup is that I have two VoIP numbers which go to the same line. Calls to these two numbers (theoretically) ring my cell phone at the same time. The features I need are simultaneous ring, virtual numbers, and the ability to transfer my current two phone numbers.
I already have Comcast for cable internet, so getting service through them is $20/month. But they can’t do multiple/virtual numbers, at least not unless the area code matches your location (and given that I have two different area codes on the virtual numbers, that will never work). On the other hand, there are cheap virtual phone number forwarding services (or so I hear), so perhaps Comcast in combination with a forwarding service will work.
What I would *really* like is for my cell and my VoIP lines to all be integrated into one happy family, where calls to any of the three numbers rings both cell and VoIP phones, voicemail goes to one place, and notification of voicemail goes to my cell, the VoIP phone, and email. I’m quite certain such a company would break some sort of federal regulation, though.
So, faithful readers, what do you use for phone service? Suggestions?